Permanent Part-Time Medical Office Assistant (Burnaby)

Veridian Wellness Clinics is a psychiatric clinic seeking an organized and motivated professional for a permanent part‑time Managing Office Assistant (MOA). The ideal candidate will play a key part in delivering an exceptional patient experience by supporting a range of administrative and operational functions.Expected salary range: $21–$23 per hour, commensurate with experience, education and expertise. The position provides opportunity for growth and ownership of creating an effective MOA process. Roles&Responsibilities

Patient Care&Coordination

Manage incoming referrals and create comprehensive patient electronic medical records Assist physicians with procedures Schedule appointments and coordinate patient communications via phone, email, and in person Triage patient inquiries with professionalism and empathy Prepare patients for appointments, including room set‑up and equipment preparationAdministrative Excellence

Process faxes, lab results, requisitions, and referrals through the EMR system Manage phone and email correspondence and EMR task queues Maintain and update clinic procedural manuals Support healthcare practitioners with schedule coordination and adjustments Clinic Development

Contribute to process improvement initiatives Assist with website updates and online presence management Handle patient feedback and resolve concerns professionally Support clinic expansion projects and participate in team meetings Skills&Qualifications

Required Qualifications

High school diploma Completion of a formal MOA program Previous healthcare clinic experience Canadian citizenship or permanent resident status Strong proficiency in English (verbal and written) Strong computer skills with ability to troubleshoot basic IT issues Essential Skills

Great manual dexterity to assist a physician with certain procedural components Exceptional customer service orientation and interpersonal abilities Professional communication skills with patients and colleagues Strong organizational and time‑management capabilities Ability to excel in a fast‑paced, collaborative team environmentCommitment to patient privacy and confidentiality Valued Assets

EMR experience (Plexia and JaneApp highly valued) Familiarity with e‑fax, e‑forms and online scheduling systems Previous MOA experience in British Columbia medical practices What We Offer

Schedule: 3 days per week (Tuesday, Thursday, Friday) Benefits: Extended health care starting 6months after probationary period Growth: Training and professional development opportunities Culture: Supportive team environment focused on quality patient care Application Requirements

Cover letter and resume Two references from previous clinic managers or physicians Response to screening question: If a patient makes a demand that you feel is unreasonable, how would you handle the situation? Job type: Part‑time. Pay: $21.00–$23.00 per hour. Work location: in person. Legal Note: This is an equal‑opportunity employer. The employer, job and workplace at the company adhere to all required EEO statements and Canadian regulations.

#J-18808-Ljbffr