Senior Disability Claims Consultant (Chilliwack)

Job Description As a Senior Disability Claims Consultant , you will be responsible to proactively manage a block of litigated disability claims, as well as other escalated cases by applying Sun Life’s resolution strategies to appropriate claims to better serve our clients and drive financial outcomes.

Reporting to the Manager, Disability Litigation you will:

Responsibilities

Manage your litigated block of cases with a strong proactive customer service focus, exhibiting expert skill in both disability and litigation management and following relevant practices, processes, and guidelines

Represent Sun Life in a highly professional manner at mediations, examinations for discovery, pre-trials, trials, grievance arbitrations and at any other judicial or quasi-judicial proceeding

Instruct our legal counsel on the final disposition of litigated claims

Handle other escalated matters in thorough, timely and effective manner, following relevant practices and processes, again with a strong proactive customer service focus

Provide leadership in complex case management

Build a solid knowledge of litigation management strategies

Work to improve your quality outcomes

Build strong, effective relationships with your manager, and other members of the litigation management team, working in partnership with them to help the team meet expected business outcomes

Create and deliver presentations to disability claims operations based on common trends within litigation or on other relevant topics

Demonstrate an excellent knowledge of group insurance, disability case management strategies and risk management.

Consistently build solid working relationships with members of our legal services department, disability claims operations, and other stakeholders, working proactively and in partnership with them

Contribute to a dynamic work environment by identifying opportunities to continuously improve processes to better meet our service excellence, quality and financial commitments to our customers

Identify issues and solutions on litigated cases that require follow-up within the disability operations

Contribute to the ongoing business retention and growth by building strong working relationships with our customers and by your proactive engagement with plan sponsors

Help prioritize work to meet customer expectations

Coach and mentor other team members as opportunities arise

Competencies

Stellar customer service skills

Strong organizational, analytical and decision-making skills

Excellent listening skills and capacity for empathy

Strong verbal and written communication skills

Ability to deal with stressful situations

Ability to self-reflect and demonstrate other personal characteristics that positively influence your own engagement and growth

Strong interpersonal and motivational skills

Demonstrated ability to adapt to change

Ability to understand and explain new concepts to successfully transfer knowledge and promote both engagement and implementation

Strong ability to objectively review information taking into consideration all aspects of files/situations

Strong ability to work collaboratively with others

Demonstrated ability to negotiate

Ability to travel (valid driver’s license and access to vehicle are required for travel)

Ability to work from Sun Life office location

Excellent knowledge of disability case management strategies

Strong computer skills and Microsoft Office knowledge

Flexibility in working hours

As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

Assets

A bachelors degree or equivalent business experience

At least 5 years of recent disability case management experience

Some knowledge of litigation case management strategies

Strong negotiation skills

Whats in it for you

We’re proud to be recognized as a company with a 2026 Most Trusted Executive team by Great Place to Work® Canada

Access to short-term assignments or ‘Gigs’ across the organization, to help you develop new skills and connections.

A collaborative and interactive team environment

Charitable giving through our You Give, We Give program lets you give back to your community – and in many cases, we’ll match your contributions.

Care Days available for self-care or care of others (i.e., family or others you may support) and Sick Days to support your well-being.

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