Biologic Coordinator & Medical Office Assistant, Dermatology …, Edmonton

Job Summary Skin Physicians Dermatology Clinic located in South West Edmonton - seeking an experienced Biologic Coordinator & Medical Office Assistant in our fast-paced clinics. We are seeking someone who can work independently, and as a team in a multidisciplinary environment. Must be organized, have excellent communication skills (both written and verbal). Responsibility’s include, but are not limited to: - Patient Navigation: Acting as the bridge between the prescribing doctor, the patient, and the pharmacy to ensure seamless administration of complex biologic therapies. - Insurance & Reimbursement: Navigating public (e.g., Alberta Blue Cross) and private drug insurance plans to secure coverage. - Clinical Monitoring: Working alongside nurses and physicians to track patient progress, medication adherence, and side effects. - Clinic Coordination: Handling appointment bookings, infusion scheduling, and product supply chains. - Greeting patients upon arrival; booking, confirming and re-scheduling appointments as necessary - Handling high volume patient intake - Ensuring that all phone calls, emails and other forms of communication, queries and concerns are answered and re-directed as necessary - Facilitate communications between patients and health care professionals - Coordinating collection of payments for uninsured services and issue of appropriate receipts for documentation Prioritizing and completing tasks according to urgency Secondary Responsibilities include, but are not limited to: - Assign patients to Exam rooms - Transcribe and process physician orders - Review and process incoming faxes and other documentation related to referrals, recalls and consultations - Appropriately access and review patient reports and results; Patient filing methods and record keeping - Transfer and or update patient files as needed - Complete forms and documentation related to specimens, tests, etc. - Work collaboratively within a multidisciplinary team - Complete patient registration, appointment bookings, re-bookings, cancellations and necessary - Assist and prepare exam rooms - Cleaning duties as necessary - Other duties as required General Requirements: - Excellent verbal and written communication skills. - Developed problem solving and critical thinking skills - Demonstrated ability to work independently and in a team - Proven ability to work in a face paced environment - Ability to multi-task; time management & organization skills with attention to detail - Demonstrated commitment to providing focused patient care Education & Certification Requirements: - Some experience in Biologic Coordination is required - At least 2 years of medical office assistant experience in a medical or dermatology clinic is required - Knowledge of Medical terminology is required - Experience with Med-Access EMR is an asset - Knowledge of Microsoft Office products and ability to learn new software & applications is an asset Benefits: - Competitive salary based on experience and qualifications. - Collaborative and supportive work environment. - Employee events If you are passionate about customer service and patient care, have the necessary experience and skills, and are looking for an exciting opportunity to work in a dynamic clinic, we encourage you to apply for this position. Join us in providing exceptional care and making a positive impact on our patients' lives. Job Types: Full-time, Permanent Benefits: - Dental care - Employee assistance program - Extended health care - Life insurance - In office parking - Paid time off - RRSP match - Vision care Application question(s): - Do you have a valid drivers license and able to independently travel to the work location? - Do you have experience with Med-Access EMR? - Do you have some experience in Biologic Coordination? - Do you have experience working in a dermatology practice? Experience: - Medical Office Assistant: 2 years (required) Language: - English proficiently (required) Licence/Certification: - MOA Certification (preferred) Location: - Edmonton, AB (required) Work Location: In person Apply on Kit Job: kitjob.ca/job/2oax3f