Medical Receptionist (Front Desk Coordinator (Edmonton)

Position Title: Medical Receptionist (Front Desk Coordinator) Job Type: Weekdays and Weekends Parsons Park Medical Clinic 1087 Parsons Rd SW, Edmonton, AB, T6X 0X2 Clinic Website: Note: Please apply for this position online on our careers page on our website at Applications received on LinkedIn will not receive a response. At Parsons Park Medical Clinic, caring for our patients and their loved ones is our top priority. Each member of our team takes great pride in serving our patients to the best of our ability. Join our team to become a part of one of the finest patient care teams in Edmonton. We are looking for an experienced and highly organized Medical Receptionist. This position will report to the Medical Director and is primarily focused on front desk operations, phone management, and patient scheduling coordination in a fast-paced medical environment. The Medical Receptionist will be the first point of contact for patients, ensuring all calls are answered promptly, inquiries are handled professionally, and appointments are efficiently scheduled and followed up on. • Manage a multi-line phone system with high call volume • Ensure all patient calls and inquiries are responded to in a timely manner • Schedule, confirm, and reschedule patient appointments • Conduct outbound calls for follow-ups and appointment booking • Respond to general clinic inquiries via phone and in person • Greet and direct patients at the front desk • Manage voicemail, messages, and callback queues • Maintain accurate scheduling and patient data in the EMR system • Coordinate with clinical staff and MOAs to ensure smooth clinic operations Skills and Experience • Previous experience as a medical receptionist in a clinic or healthcare setting is preferred • Experience working with EMR systems (Healthquest strongly preferred) • Strong phone etiquette and experience handling high-volume calls • Excellent communication, organization, and multitasking skills • Ability to work in a fast-paced environment with frequent interruptions • Professional, friendly, and patient-focused approach. • Solid organizational and problem-solving skills in a fast-paced environment • Excellent communication and customer service skills • Ability to handle confidential information in compliance with the Health Information Act (HIA) Apply on Kit Job: kitjob.ca/job/2ohxbi