Senior Service Designers (Edmonton)

This posting is for a talent pipeline and not for an immediate, specific vacancy. We build relationships with great designers over time and bring people in when there’s a meaningful opportunity to do impactful work together. Staffing agencies or third-party recruitment services will not be responded to.

Outwitly Inc. is a women-owned, UX and service design talent solutions partner, consultancy and industry leader committed to improving human experiences. Established in 2016, we have worked with clients across North America to challenge the status quo, create innovative solutions, and build products and services that people love.

We’re always looking for experienced Service Designers who can see the whole picture—people, processes, policies, platforms—and design experiences that actually work in the real world. As a Senior Service Designer, you’ll help untangle complex services and turn them into experiences that are clear, coherent, and human. You’ll work across discovery, strategy, and delivery—often connecting the dots other do not see.

What You’ll Do

• 8+ years of hands-on experience in service design, design strategy, or a related field, working on multi-touchpoint systems
• A strong portfolio showing systemic thinking, service blueprints, and evidence of how your work influenced organizational change
• Experience designing for complex environments, such as large-scale public sector initiatives, healthcare systems, or enterprise transformations
• Confidence facilitating workshops with diverse stakeholders and navigating complex institutional hierarchies to drive consensus
• A systems-thinking approach—you care about how the \"backstage\" processes enable the \"frontstage\" experience
• Comfort working remotely with distributed teams and managing asynchronous collaboration effectively
• Transparent communication skills—the ability to tell a compelling story about the value of service design to non-designers

Nice to Haves

• Experience with SaaS or digital transformation within legacy industries
• Expertise in inclusive design and accessibility within public services
• Knowledge of change management or organizational design
• Experience coaching or mentoring teams through a design thinking transition

Outwitly Inc. is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion, and collaborating with team members and candidates to identify and remove barriers to employment. We welcome and encourage applications from all persons and will work to find reasonable accommodations at all stages of recruitment and throughout a team members employment.