Insurance Claims and Internal Controls Analyst (Edmonton)

About Civida: At Civida, home is our focus. Civida is the largest provider of community and affordable housing in Edmonton, managing over 5,300 homes at more than 130 sites across the City of Edmonton. Housing more than 15,000 people, Civida administers rent subsidies for over 3,200 households each month. Collaboration is at the core of Civida’s approach, partnering with the Government of Canada, the Government of Alberta, and the City of Edmonton, as well as social service organizations to create safe, inclusive, and affordable housing environments. Visit civida.ca for more information. About The Role: Civida is searching for a permanent, full-time Insurance Claims and Internal Controls Analyst. This role plays a critical role in strengthening the organization’s financial integrity, risk governance, and operational accountability. The position independently manages insurance claims from intake through resolution, leads internal control reviews, and supports risk and governance activities by transforming data and observations into actionable insights that inform decision-making and reduce organizational exposure. Join a team where your work helps inform, engage, and make a difference in the communities we serve. Salary: Starting from $81,017.41 per annum Responsibilities: - Receive, review, and validate incident and claims documentation for completeness and accuracy prior to submission. - Maintain comprehensive claims files and documentation that t evidentiary, legal, insurer, and audit requirements. - Track claim progress, deadlines, recovery status, deductibles, and insurer obligations to ensure timely resolution. - Coordinate with internal staff, insurers, adjusters, and legal counsel to gather information and support claims resolution. - Assess claims data for potential exposure, coverage gaps, inconsistencies, or escalating risks. - Escalate complex, high-risk, or high‑impact claims with supporting analysis and recommended next steps to the Manager. - Maintain and enhance claims tracking tools and reporting dashboards, including claim aging, cycle time, and recovery status. - Lead or support execution of internal control reviews in alignment with the annual internal controls review plan. - Develop review scopes, testing methodologies, control documentation, and sampling approaches based on identified risks and process complexity. - Conduct walkthroughs with process owners, gaining an in‑depth understanding of workflows, controls, and risk points. - Assist in the collection and analysis of information related to enterprise risk management (ERM) activities. - Prepare decision‑ready reports, summaries, and briefing notes for senior leadership, risk committees, and governance bodies. Qualifications: - Bachelor’s degree in Business Administration, Commerce/Accounting, Finance, Risk Management, Legal Studies, Public Administration, or a related discipline. - Equivalent combinations of education and directly related experience may be considered - CIA, CRM, CIP, CPA, or other relevant audit, insurance, or risk management certification is required. - 3-5 years of progressively responsible experience in at least two of the following: internal controls/testing, audit/compliance, insurance claims management, risk management, finance operations, legal/contract administration. - Experience providing advice, guidance, or consultative support to senior leaders or cross‑functional management teams. - Experience preparing high‑quality analytical reports, findings, and governance‑level documentation. - Strong analytical skills; able to assess evidence, identify root causes, and translate issues into actionable recommendations. - Strong writing skills with ability to develop clear findings, briefs, and leadership‑ready correspondence. What We Offer: Civida is proud to announce that it has been recognized as a winner of Waterstone Human Capital’s 2024 Canada’s Most Admired™ Corporate Cultures Award in the Non-Profit and Broader Public Sector category. This prestigious national program celebrates organizations that lead with purpose and create high-performance workplace cultures that fuel success. The award underscores Civida’s commitment to fostering an inclusive, innovative, and collaborative environment aligned with its mission of providing housing solutions and advancing community well-being. Explore a fulfilling career with us and enjoy a comprehensive benefits package that includes: · Extended health and dental · Health and Personal Spending Accounts · Employee Assistance Program · Defined-benefit Pension Plan (LAPP) This is a unionized position, with compensation, benefits, and working conditions defined by the applicable collective agreement. How to Apply: Civida is an equal chance employer, committed to a diverse workforce. If you’re a passionate individual wanting to contribute to our mission to provide safe and affordable housing, please submit your resume and cover letter to We thank all applicants for their interest. Only individuals selected for interviews will be contacted. The successful applicant will be required to undergo a Police Information Check. Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of employment visa or work permit. Civida in an inclusive workplace dedicated to accessibility. Please let us know if you require any accommodations by emailing . Competition: 2619 Job Types: Full time, Permanent Pay: From $81,017.41 per year Benefits: - Casual dress - Company events - Company pension - Dental care - Disability insurance - Employee assistance program - Extended health care - Life insurance - Paid time off - Tuition reimbursement - Vision care - Work from home Work Location: Hybrid remote in Edmonton, AB T5K 1M4 Apply on Kit Job: kitjob.ca/job/2pjhpx