Technical Analyst (Support Services) (Edmonton)

Closing Date: 05/21/2026 Worker Type: Permanent Language(s) Required: English Salary Range: $71,145 - $96,255 Job Summary As a Technical Analyst, you will translate business needs into practical, effective technology solutions. You will gather and interpret requirements, configure and enhance systems, and continuously improve tools and processes to support automation and reliable operations. Using technical curiosity and critical thinking skills, you will troubleshoot issues, work with modern cloud technologies—including SaaS and PaaS—and apply your understanding of system integration to deliver solutions that advance FCC’s goals and improve the customer experience. You will also bring strong service desk experience to the role by resolving customer issues using best practices, providing timely and effective support, and maintaining clear, accurate troubleshooting documentation. Responsibilities - Develop, implement, and support tools, processes, and technical solutions that improve FCC’s business capabilities - Lead team and stakeholder meetings and participate in after‑hours on‑call rotation - Offer technical support by phone, email, chat, and one‑on‑one interactions - Facilitate the resolution of major IT incidents - Troubleshoot second‑level IT support issues, conduct trend analysis, and document solutions Required Qualifications - Diploma or certificate in information technology or computer science - Minimum two years of service desk or call centre experience, or an equivalent combination of education and experience - In‑depth knowledge of common software and operating systems - Exceptional commitment to customer service - Extensive knowledge of systems analysis, design concepts, and computing and software industry trends - Valid driver’s licence - ITIL V3 Foundations certification Preferred Qualifications - Additional ITIL certification - Mac certification - Microsoft certification - Bilingualism (French and English) is a robust asset EEO Statement - Indigenous Peoples - Members of visible minority groups - Persons with disabilities - Women Apply on Kit Job: kitjob.ca/job/2pr6qo