Service Designer for Digital Transformation (Edmonton)

Drive human-centered design in Edmonton as a Service Designer. Shape creative service solutions that enhance both user and employee experiences across multiple channels. This position focuses on integrating human-centered design methods while analyzing user experiences. Collaborate with various program teams to create impactful strategies, including user stories and journey maps. You'll play a critical role to enhance service design by documenting outcomes and measuring performance. Key Responsibilities: - Integrate human-centred design into program evaluations - Analyze user experiences across diverse channels - Develop comprehensive journey maps and service blueprints - Collaborate with stakeholders on process co-design - Measure service delivery and report key outcomes Requirements: - Proven experience with human-centered design approaches - Strong analytical capabilities for user experience assessment - Knowledge in managing digital transformation initiatives - Skill in prototyping and conducting usability tests - Familiarity with principles of change management Enhance accessibility and efficiency for users in Edmonton through your expertise in service design. Apply on Kit Job: kitjob.ca/job/2prfcq