Service Manager - Edmonton, Callingwood

Overview: Fountain Tire Callingwood (6603 177 Street NW), is searching for a friendly and knowledgeable Service Manager to manage the operations of the service department to drive productivity, quality assurance and to promote a high level of customer satisfaction. What’s in it for you? - Competitive compensation - We take care of you and your family with our impressive health, dental and vision benefits - A retirement savings plan with company matching to help you achieve your financial goals - We will develop your skills and certifications with our excellent training - Regular day shifts with the opportunity for money-making overtime - Save your money with our staff discounts on tires, parts and mechanical services at all Fountain Tire locations - The opportunity for growth that includes the potential to enter our management training program and own your own Fountain Tire store! As a Service Manager, your duties will include: - Overseeing and managing mechanical and tire services - Setting quality standards and maintaining the quality of all shop activities - Ensuring completion of shop maintenance and repair work - Addressing customer complaints and inquiries in a courteous, professional manner - Advising technicians of work that must be completed - Ensuring technicians compliance with company standards regarding quality, safety, and customer service - Managing the morale in the shop by setting and demonstrating a solid business ethic for dealing with employees, suppliers and customers - Maintaining the cleanliness of the shop Our ideal candidate has/is: - 3-5 years’ experience as a Service Manager, Service Advisor providing Service Estimation or Automotive Service Technician - Knowledge of mechanical services - Effective leadership skills, with a strong focus on operations and business processes - High level of integrity and accountability - A customer service focus - Ability to develop and maintain effective relationships with team members and customers - Strong communication, and interpersonal skills - Continuously looking to learn and use new skills and the demonstrated ability to recognize opportunities for improvements - Flexible, patient, and calm when working with tight schedules Interested and qualified? Please apply on-line or in-store today. Apply on Kit Job: kitjob.ca/job/2pu56r