Hotel Front Desk Clerk (Grassland)

Overview We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment. If you have a passion for hospitality and enjoy interacting with people, we would love to hear from you. Looking for someeone who can work weekends and night Responsibilities - Greet guests upon arrival with a warm and friendly demeanor. - Check guests in and out of the hotel efficiently while ensuring all necessary information is collected. - Answer phone calls promptly, providing information about hotel services and responding to inquiries with excellent phone etiquette. - Manage reservations, including modifications and cancellations, using hotel management software. - Handle guest requests and complaints professionally, ensuring guest satisfaction at all times. - Maintain an organized front desk area, including managing paperwork and maintaining accurate records. - Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests. - Provide local area information and recommendations to enhance the guest experience. Experience - Previous experience in guest services or customer service roles is preferred. - Familiarity with front desk operations in a hotel setting is a plus. - Bilingual or multilingual skills are highly desirable to assist diverse clientele. - Strong communication skills with an emphasis on hospitality and customer care. - Proficiency in using phone systems and hotel management software is beneficial. Join our team as a Hotel Front Desk Clerk, where your contributions will help create memorable experiences for our guests! Job Types: Full time, Permanent Pay: $17.00-$18.92 per hour Benefits: - On-site parking Flexible language requirement: - French not required Work Location: In person Apply on Kit Job: kitjob.ca/job/2ogrzg