Customer Success Implementation Manager At Knak Ahuntsic …, Ahuntsic-Cartierville

Drive customer success as an Implementation Manager with Knak. In this pivotal role, you will lead current customers from onboarding to go-live, ensuring measurable outcomes and adoption. In the Customer Success team, you will take ownership of the implementation process, serving as the primary point of contact for recent clients. Your expertise will guide them through best practices to maximize their use of our platform. Moreover, you will collaborate with various Knak stakeholders to achieve successful project completions while monitoring key performance indicators. Key Responsibilities: • Lead onboarding for recent customers from kickoff through go-live • Provide industry expertise and best practices to clients • Collaborate with internal teams to ensure project success • Report on implementation KPIs and customer satisfaction • Utilize AI tools to enhance customer outcomes Requirements: • 3 years in Customer Success or Implementations • Demonstrated project management experience • Exceptional communication skills • Ability to build strong client relationships • Experience with SaaS products and AI tools Empower customer success and engagement through effective onboarding and technical consultation at Knak. J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2p5d7l