Customer Service Representative, Ahuntsic North

Customer Service Representative

Who We Are: Every transaction matters. Every Canadian matters. At Interac, we protect both— driving trust, security, and inclusion, so our digital economy thrives. Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry‑leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions tosend, receive, and manage money safely and effortlessly every day — across both digital and physical environments. As the backbone of Canada’s financial ecosystem, Interac facilitates over 20million transactions daily, supported by trusted partnerships with government and financial institutions.Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.What You’ll Do

Being the first point of contact for client technical support which includes Level1 and Level2 triage. Answering and troubleshooting inbound client service calls that pertain our IT Security Systems. Providing instruction/education on using IT Security Systems. Updating clients on system outages or systemic issues.Analyzing client situations and escalating issues in accordance with escalation procedures. Creating and maintaining call, change and incident records and documenting client inquiries. Communicating with clients pertaining to change and incident activity. Contributing to the development and review of Service Desk training material and processes.Assisting with Service Desk and operational reporting and documentation as required. Providing back‑up support to the Administrative Team Lead as required. Assisting with training and coaching. Responsible for all aspects of shift operations during off hours or in the absence of a Team Lead, as per business requirements.Monitoring Service Desk team activity and performance to ensure consistent and exceptional user support at all levels. Monitoring performance targets and service levels to ensure all Service Level Agreement (SLA) commitments are met. Other related tasks as required: From time to time your responsibilities and hours of work may be modified to adjust to changing business requirements, and the development of new and expanded Service Desk capabilities and capacities.What You Bring

Excellent verbal and written communication skills in English. French is an asset and nice to have requirement. Availability to work 2‑10PM, overnights and weekends. Eligibility to work for Interac Corp. in Canada in a full time capacity. Eligibility to obtain Reliability Status (RS), based in part on 5‑years of continuous Canadian residency.Results focused ability to coordinate and manage several priorities and initiatives concurrently. Ability to work effectively in a team environment. What We’re Offering

The hiring amount for this position is $22/hr, and you will also be eligible for our short‑term incentive plan. Generous vacation and wellness days to help you recharge. Comprehensive employer‑paid benefits coverage for peace of mind. Market‑leading employer‑funded RRSP program to invest in your future.Flexible hybrid work model for better work‑life balance. Access to a free and confidential 24/7 employee&family assistance program to offer support for you and your immediate family. Pregnancy and parental leave top‑up to support growing families. Charitable donation matching with United Way to amplify your impact. Additional Pre‑Employment Requirements

To ensure the integrity of our organization, successful candidates will be required to complete background checks, which may include: Canadian Criminal Credit Check, Canadian ID Cross‑Check, Public Safety Verification, 5‑year Employment Verification, Education Verification, Credit Check, and Social Media Check.Equal Opportunity Employer

Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together. That’s why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law. If you require accommodation during any stage of the application or recruitment process, please contact us at . We will work with you to meet your needs.

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