Educational Technology Support Technician, Ahuntsic North

Position Details Zeeland Public Schools has a great opportunity for an Educational Technology Support Technician working in our Technology Group. The Educational Technology Support Technician is responsible for repairing district laptop/desktop devices and related software (various platforms), obtaining repair/replacement supplies, supporting staff with technology issues in person/email/phone, and working with the District Educational Technology Services staff to solve district-wide problems and plan new technology implementations.

Requirements / Qualifications

Associates degree or at least five years related work experience.

Must have strong oral and written communication, interpersonal and organizational skills.

Provide thoroughness, accuracy, and consistent follow-through.

Should be self-directed and task oriented to handle multiple projects and priorities.

Should have an in-depth knowledge of Windows 11 operating options, networking options, file servers, computing platforms, software, hardware, and peripherals.

Should have good problem-solving skills.

Ability to work well as a part of a team.

Should have extensive background in maintenance and repair of computer hardware and software.

Should be creative and flexible.

Responsibilities

Manage and support all Windows 11 desktops and computers to minimize downtime and costs while maintaining a great user experience.

Maintain a record of technical support via the district ticketing system.

Confer with staff, users, and administration to establish requirements for new systems or modifications. Respond to requests in a timely and professional manner.

Work with vendors to support hardware and software.

Able to manage user features of an AD/Azure/MS365 environment, including passwords, user account management, GPOs, workstation imaging and deployment.

Expert in the operations and management of Windows 10/11+ and Chromebooks.

Provide client support and technical issue resolution via e-mail, phone, in person, or remotely.

Provide instruction, documentation, and diagrams of hardware and software setup and use for staff and students.

Maintain enterprise AV/EDR/Malware clients and provide mitigation support.

Responsible for all applications being installed on Windows devices, locally or remotely.

Utilize the ticketing system for managing service requests and completing work orders promptly.

Provide technical support to all district users in a respectful, professional, and kind manner.

Maintain accurate hardware and software inventory.

Maintain proper order and all necessary supplies and charge appropriate accounts.

Provide for ways to improve department performance in the use of technology tools.

Assist with the repair and maintenance of classroom AV district-wide

Maintain accurate hardware and software inventory.

Other duties as assigned.

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