Operations Director Luxury Jewelry Laval

Structure a rapidly growing jewelry business alongside the founder Key Information Job Title: Operations Director — Luxury Jewelry Location: North Shore of Montreal, Quebec, Canada Job Type: Permanent - Full-time Work Mode: Flexible Hybrid Salary: To be determined based on experience Quebec company in strong growth (x3 in the last few years), recognized for its custom creations and high‑end customer experience. Driven by a strong digital presence (over 20,000 subscribers) and a unique connection with its clientele, the company is entering a new phase: structuring its growth and building a high‑performing and sustainable organization. Responsibilities — structure, lead, and stabilize operations Structure operations and internal processes following the rapid growth of the company. Monitor and analyze overall performance (store + online) to identify optimization levers. Implement key performance indicators (KPI: conversion, average basket, sales performance, etc.). Optimize tools and systems (CRM, customer tracking, omnichannel processes). Support budgetary and financial management for informed decision‑making. Guide, coach, and stabilize a growing team. Actively participate in strategy and growth projects (recent store, new brand). Stay involved on the ground (store, events, operations). Profile sought — the essentials to succeed in a growing SME 5 to 10 years of experience in operations or management in a growth environment. Concrete experience in structuring (KPI, processes, CRM, performance). Positive understanding of retail and/or e‑commerce environments (luxury, fashion, or beauty). Ability to thrive in an unstructured context and build solutions. Natural leadership, ability to guide and mobilize a team. Strong autonomy, initiative, and execution capability. Intermediate functional English. Conditions — work environment and recognition Base salary based on experience. 40 hours per week, with adaptable hours. Versatile hybrid mode. Enjoy 4 weeks of vacation. This role is aimed at someone who wishes to take it to the next level: build, structure, and have a concrete impact on a rapidly expanding company. Apply on Kit Job: kitjob.ca/job/2q1i5v