Service Manager – Customer Retention At Aviva Markham

Elevate customer experience at Aviva Canada as a Senior Service Manager, focusing on retention and exceptional service. Drive success in a hybrid work workplace while advocating for seamless insurance servicing. As the Senior Service Manager, you will lead the PCI Agency in preserving customer loyalty and delivering outstanding service outcomes. This role encourages proactive ownership of service processes and promotes a culture of responsiveness and customer-first initiatives. You will focus on enhancing customer retention performance, service quality, and employee development for future roles in the company. Key Responsibilities: • Own retention performance and cancellation prevention strategies • Drive service excellence via calls, chats, and emails • Ensure quick resolution and accountability for customer outcomes • Improve retention strategies alongside personal insurance teams • Lead training and support for frontline service leaders Requirements: • Proven leadership in service or retention teams • Robust customer experience and complaint management skills • Ability to balance service efficiency with risk management • Excellent communication and cross-functional influencing skills • Experience in insurance service environments Lead Aviva's mission to protect what matters most by enhancing customer loyalty and service excellence. J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2of38m