Manager, Project Implementation and Operations, Markham

Summary:

The Manager of Project Implementation and Operations is responsible for the direct execution of day-to-day operations, while leading, tracking, and delivering on key operational and strategic projects. This role requires strong project management capabilities, including planning, prioritization, deadline management, and ensuring completion of initiatives across on-site and virtual clinic environments.Reports to:

Director of Clinic Services Location:

GTA Responsibilities: Administrative

Lead implementation of operational and strategic initiatives, ensuring projects are delivered on time and meet defined objectives Directly manage daily operations and staff of clinic on-site and virtually Develop, track, and maintain project plans, timelines, and task ownership across multiple initiativesMonitor progress, identify risks or delays, and proactively implement solutions to ensure deadlines are met Collaborate with management and organizational leaders to align priorities and drive execution Work closely with the Project Management Office on project implementation, analytics, and clinic efficiencyEnsure compliance with Health and Safety procedures and practices Engage clinic staff, physicians, management, vendors, and stakeholders to align with organizational priorities Establish, maintain, communicate, and implement clinic and confidentiality policies Identify processes and methods to improve efficiency and service qualityContinuously improve productivity and operational workflows across all sites Manage and further develop utilization of electronic record and IT systems Provide regular updates on project status, milestones, and outcomes to leadership Assist and lead other relevant projects and duties Human Resource

Work with staff to establish smooth and productive operations at clinic sites Ensure effective staff recruitment, training, and performance management Set clear expectations, assign responsibilities, and track completion of team deliverables Maximize physician, specialist, pharmacy, and allied health service deliveryCommunicate and engage with physicians, providers, vendors, and patients Work with accounting team to monitor operational efficiency and adhere to budgeted staff ratios and costs Track financial performance alongside operational initiatives and project outcomes Identify and capture cost‑saving opportunities in supplies and procurement processesCoordinate with accounting to ensure prompt and accurate accounts receivable Maintain profit and loss responsibility for sites Provide management reports, insights, and data‑driven recommendations on a monthly basis Clinic Enhancement

Identify operational gaps and lead structured improvement initiatives with clear timelines and deliverables Drive continuous improvement through organized planning, execution, and follow‑up Provide clinical guidance and support to ensure patient safety and privacy Ensure long‑term operational and organizational sustainability at clinic sitesQualifications

University degree or equivalent project management and industry‑related experience – required Minimum of 1 year of direct project management experience – required Minimum of 1 year of supervisory experience – required Strong organizational and time management skills with the ability to manage multiple priorities simultaneously – requiredProject Management experience from planning through execution and completion– required Background in clinic operations – an asset Excellent customer service and stakeholder engagement skills – an asset Experience with EMR and primary health care setting – an asset Valid driver’s license and access to reliable transportation – travel required – requiredWhy Enhanced Care might be the right place for you

Nominated for 2012 York Region's Character Organization Award Winner of 2015 OPA's Collaborative Services Award

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