Customer Solutions/Collections Associate - Oshawa (Centennial)

This posting is for a new vacancy in our Oshawa ON retail location. Full Time Customer Solutions/Collections Specialist At easyhome, we make more than home goods accessible — we help Canadians build brighter futures. Through flexible weekly and monthly payment plans, we give our customers the power to furnish their homes and improve their quality of life. If you’re passionate about making a difference, join us and be part of a team that empowers people to create comfortable, confident lives — one lease at a time. A day in a life of a Customer Solutions/Collection's Specialist: - Build strong customer relationships by welcoming and engaging customers in person, over the phone, and by email. - Interview customers to understand their personal needs to match them with the appropriate leasing, and/or service product solution. - Transparently communicate lease and terms and conditions. Account Management & Collections - Manage customer accounts, including opening new accounts, updating records, processing payments, and monitoring overdue accounts. - Perform administrative duties and secure all required information to fulfill customer contracts for products and services, including evaluating applicant’s financial status and ability to repay. - Conduct collection activities on products while maintaining empathy and professionalism. - Build long term customer relationships to creates trust and increase customer retention. - Follow up with customers on missed payments and negotiate repayment terms where applicable. Retail Operations - Uphold merchandising standards including assisting with show room set up, pricing and promotion changes, as well as manage and track inventory. - Keep your store looking its best by maintaining cleanliness, organization, and a customer-ready environment. - Bring products to life by assembling and disassembling electronics and home furnishings as needed. - Coordinate delivery paperwork and ensure accurate documentation for lease applications. - Perform out-of-store duties such as assistance with delivering merchandise, collection activities, and administrative duties. - Perform other duties as assigned by management. What we are looking for: - Proven communication and interpersonal skills with a passion for helping others. - Sales-oriented mindset with the ability to meet targets and drive results. - Experience in a customer-facing environment (retail, finance, or leasing preferred). - Solid multitasking abilities and attention to detail. - Availability to work a variety of shifts within store operating hours (8am-8pm Mondays to Saturdays) - Assist in physical tasks such as moving and arranging merchandise (ability to lift 50+ pounds is considered an asset). - Comfortable with sales calls, collections, and having difficult customer conversations - Must be legally eligible to work in Canada and able to pass background checks (criminal, employment, and driving). - Must have a full G driver’s licence with a clean driving record. Diversity, Inclusion, and Equal Opportunity Employment: As an equal opportunity employer, we are committed to providing accommodations to help us remove barriers so that you can participate throughout the interview process. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs. Additional Information: All candidates considered for hire must successfully pass a criminal background check, driving record and validation of their work experience to qualify for hire. We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above. 1748271 Ontario Inc. o/a easyhome Franchise 1051 Simcoe Street North Oshawa, ON, L1G 4W3 t. (905) 436-6736​ Pay: From $18.00 per hour Benefits: - Casual dress - Dental care - Disability insurance - Employee assistance program - Extended health care - Life insurance - On-site parking - Store discount - VRSP - Wellness program Licence/Certification: - Class G Licence (required) Work Location: In person Apply on Kit Job: kitjob.ca/job/2okrb8