Sales / Customer Support Executive (Markham)

Location: Onsite – 95 Apple Creek Blvd., Markham Employment Type: Independent Contractor Hourly Rate: $18/hour Working Hours: 9:00 AM – 5:00 PM Language Requirement: English Role Overview We are seeking a customer-focused and results-driven Customer Success & Sales Associate with experience in telecom or IT environments. This role combines client engagement, solution selling, and customer service to ensure a seamless customer experience from onboarding through ongoing support. Key Responsibilities Client Engagement & Solutioning - Collaborate with the client’s sales team to understand customer needs and recommend suitable telecom solutions - Prepare and deliver product presentations, demos, and tailored proposals - Respond to customer inquiries with accurate and timely information - Work with technical teams to ensure solution feasibility and customization Customer Success & Service Delivery - Act as the first point of contact for customer inquiries, service requests, and issue resolution - Manage onboarding of new customers and coordinate with internal teams - Track accounts, monitor service requests, and ensure SLA compliance - Handle escalations professionally to ensure timely resolution and satisfaction - Gather and share customer feedback to enhance service quality and offerings Market & Product Knowledge - Maintain up-to-date knowledge of telecom products, technologies, and market trends - Provide insights on customer needs and competitive positioning to internal teams Qualifications & Skills - Minimum 2 years of experience in a call center or sales environment within IT or Telecom - Experience with ticketing tools and CRM systems - Proven experience in cold calling, upselling, and cross-selling - Solid verbal and written communication and presentation skills - Ability to explain technical solutions to non-technical clients - Solid customer handling and problem-solving skills - Proficiency in Microsoft Office (Excel, Word, PowerPoint) - Ability to multitask, prioritize, and manage time in a fast-paced environment - Punctual and able to work onsite full-time (9 AM – 5 PM) Apply on Kit Job: kitjob.ca/job/2pauqc