Customer Support Engineer at Geekplus (Markham)

Elevate customer satisfaction as a Customer Support Engineer with Geekplus. Engage directly with clients to troubleshoot issues and deliver exceptional service while managing project requirements. In this role, you will serve as a pivotal support engineer, responding to inquiries via phone, email, and chat. Your responsibilities include issue resolution, managing service tickets, and collaborating with technical teams to enhance product functionality. You will maintain smooth communication, ensuring customer projects align with their needs and are delivered efficiently. Key Responsibilities: - Respond to customer inquiries and troubleshoot issues - Manage service tickets and monitor their statuses - Collaborate with technical teams on product improvements - Conduct feedback sessions and document solutions - Drive financial management of assigned accounts Requirements: - Minimum 2 years of customer service experience - Solid communication and interpersonal skills - Ability to diagnose basic technical issues - Familiarity with ticketing systems - Bilingual in Chinese and English Become a key player in enhancing customer experience and driving value at Geekplus. Apply on Kit Job: kitjob.ca/job/2pcc61