Customer Service Representative at ProAmpac, Markham

Elevate your career with ProAmpac as a Customer Service Representative. This role focuses on engaging customers professionally, offering product guidance, and supporting order fulfillment processes.

As a critical part of the team, you will assist multiple production sites and maintain excellent time management skills. Your responsibilities will include managing customer inquiries through various channels, ensuring thorough documentation of complaints, and overseeing order processes from entry to delivery. You must exhibit strong communication skills while collaborating with internal departments to ensure seamless service delivery.

Key Responsibilities:• Engage with customers to meet their needs effectively • Manage inquiries and resolve issues via phone and email • Document customer complaints for proper follow-up • Oversee order fulfillment from entry to delivery • Perform data entry and sales-related documentation

Requirements:• HS/GED required; AS preferred • 3-5 years of relevant customer service experience • Proficient in Microsoft Office Suite, especially Excel • Strong organizational and time management skills • Ability to maintain confidentiality of sensitive information

Bring your customer service expertise, critical thinking, and time management skills to ProAmpac to create positive client experiences. #J-18808-Ljbffr