Customer Relations Representative (Markham)

Customer Relations Representative- BMW Markham, Markham, ON L3R 5M2Are you a people person with exceptional communication skills, a passion for problem-solving, and a dedication to delivering outstanding customer service? Ifyou'reready to be the voice of our company and help customers with a smile, we have the perfect opportunity for you! We'relooking for a Customer RelationsRepresentativeto be the heart of our Service customer support teamatBMWMarkham.Now in partnership with North America’s largest automotive retailer,Lithiaand Driveway,it’syour chance to work for a Fortune 500 company and grow with us! As aCustomer Relations Representative, you willbe responsible forassistingcustomers in booking service appointments for their vehicles. Here’s WhatYou’llbe Doing: - Greets customers and visitors, ensuringoptimumcustomer service. - Answers and directs phone calls and ensures messages are delivered to the respective parties. - Maintains knowledge of basic dealership information to act as a resource for incoming callers requesting information. - Answers customer questions about services performed or refers them to someone who can. - Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to theappropriate individualsforresolution. - Performs other duties as required by the Sales Manager to ensure the successful operation of the dealership. Skills and Qualifications - Mandarin speaking ispreferred - Experience in a call center workplace is mandatory. - Experience with Microsoft Office is mandatory. - Experience withDealermine, Avanti,Kimobyand Ring Central is an asset. - Previousautomotive experience is preferred. - Outstanding customer service skills. Why WorkForPfaff? - Competitive Compensation- whether you are working in sales, service, parts, or in a support function, Pfaff offers a competitive compensation package. - Health Benefits– full-time employees have access to health, dental, long-termdisabilityand life insurance. - Growth Potential– we want to support your success! We provide access to opportunities for growth in both Canada and the U.S. - Stock Purchase Program- Pfaff employees canpurchasethe Lithia & Driveway stock (NYSE: LAD) at a discount. Pay: $40,700 Vacancy: Replacement We thank all applicants for their interest in Pfaff Automotive Partners – please note due to the volume of applicants, only those selected for an interview will be contacted. Please note: We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process. Pfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices thatare in compliance withthe Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, pleaseindicatethis in your application. Apply on Kit Job: kitjob.ca/job/2psctr