Call Center Billing Representative (Markham)

Insurance Billing Representative Build valuable customer service and billing experience in the insurance sector while supporting inbound inquiries and account-related requests. This dynamic role offers a fast-paced environment, meaningful interactions with customers and internal teams, and the opportunity to contribute to a positive customer experience every day. What is in it for you: - Hourly salary of $19.15. - 9-month contract. - Full-time position: 37.5 hours per week. - Rotating shifts within call centre hours. - Availability for evening and Saturday shifts is required. - Monday to Friday: 8:00 am to 8:00 pm. - Saturday: 8:30 am to 4:30 pm. - Hybrid: 2-3 days/week in Markham office. Responsibilities: - Provide excellent customer service to Licensed Insurance Advisors, Contact Centre staff, Insurance Branch staff, and customers. - Investigate and resolve billing discrepancies in collaboration with insurance partners and underwriters. - Support inbound billing inquiries as a representative of the organization. - Communicate clearly, effectively, and empathetically with customers through telephone and email interactions. - Identify customer needs and respond appropriately and professionally. - Gather relevant information in a systematic manner to ensure seamless customer interactions. - Take ownership of customer inquiries and maintain a strong commitment to resolution and follow-up. - Handle approximately 50 inbound calls per day. What you will need to succeed: - 1-2 years of experience in a contact centre environment, preferably within the insurance or banking industry. - Ability to multitask in a quick-paced environment. - Ability to adapt quickly to changing circumstances. - Professional telephone and email communication skills and etiquette. - Proficiency with word processing software, Microsoft Excel, and web-based Windows applications. - Strong communication and interpersonal skills. - Demonstrated problem-solving skills with the ability to analyze and resolve customer concerns. - Strong attendance and punctuality record. - Flexibility to work rotating shifts. Why Recruit Action? Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted. Job Types: Full-time, Fixed term contract Contract length: 10 months Pay: $19.15 per hour Benefits: - Work from home Application question(s): - This is a hybrid role requiring 2–3 days per week in the Markham office. Are you comfortable with this requirement? Experience: - contact center environment.: 2 years (required) - Word, Excel, and web-based/Windows applications: 2 years (required) - call center experience in insurance or banking: 1 year (preferred) Work Location: Hybrid remote in Markham, ON Apply on Kit Job: kitjob.ca/job/2ptgke