Bilingual Customer Support Remote Position (Montreal)

Elevate your career with NTT DATA as a Bilingual Customer Service Representative. This remote role emphasizes customer engagement and problem-solving in both French and English. As a full time member of our team, you will handle inquiries from Shareholders and the investment community, ensuring exceptional service. Candidates should possess a solid call center background and a passion for helping clients achieve satisfaction and resolution. Key Responsibilities: - Manage incoming calls according to Call Center standards - Address escalated calls with professionalism - Conduct research for caller inquiries - Inform supervisors of trends and service issues - Develop in-depth knowledge of client services Requirements: - Fluent in both French and English - High School Diploma or equivalent - Relevant experience of 1-3 years in high-call volume environments - Strong communication and listening skills - Proficient with PCs and keyboarding Maximize your potential in a supportive and pioneering environment at NTT DATA. Apply on Kit Job: kitjob.ca/job/2pcqng