Technical Support Representative Remote Role (Montreal)

Join a supportive work-from-home team as a Technical Support Representative, solving customer issues with technical and medical products. This role offers structured training and competitive compensation. This remote opportunity spans multiple provinces, including British Columbia and Nova Scotia. In this position, you will provide first-level technical support, troubleshoot issues, and manage customer communication. Your ability to deliver empathetic service will enhance client satisfaction while ensuring proper documentation and issue resolution. Key Responsibilities: - Offer first-level technical support and customer service - Diagnose and resolve technical issues efficiently - Provide empathetic, solution-oriented support - Keep accurate records of customer interactions - Schedule and follow up on service calls Requirements: - Proven experience in technical support environments - Robust analytical and troubleshooting skills - Committed to professionalism and customer satisfaction - Open to participating in structured training - Capable of working in a remote setting Utilize your customer service skills and technical knowledge in this rewarding remote position. Apply on Kit Job: kitjob.ca/job/2pkjz4