Guest Service Agent at Canadian Niagara Hotels, Niagara Falls

Elevate guest experiences as a Guest Service Agent with Canadian Niagara Hotels. Engage warmly with guests while managing reservations and promoting hotel services to enhance satisfaction.

In this role, you will report directly to the Front Office Manager, ensuring exceptional guest service at every touchpoint. Key skills include proficiency with Property Management systems like Lightspeed, strong interpersonal communication, and a commitment to exceeding guest expectations. Your attention to detail and ability to multitask in a vibrant environment will be vital to your success.

Key Responsibilities:• Greet and welcome guests enthusiastically • Verify and confirm guest reservations and payment details • Process payments during check-in and check-out • Resolve guest concerns promptly and professionally • Promote hotel amenities and local attractions

Requirements:• Experience in Rooms Division or Front Office preferred • Proficiency in Property Management systems is an asset • Excellent organizational and time management skills • Strong problem-solving abilities • Ability to stand for extended periods

Contribute to exceptional guest experiences by utilizing your communication and organizational skills at Canadian Niagara Hotels. #J-18808-Ljbffr