Service Writer Full Time Nepean

Come and join our amazing team at Canadian Tire! We are seeking a energetic individual who possesses the following skills: · Completes and reviews repair orders with customers. · Estimates cost and time for service and repairs needs. Ensures final invoice is the same as estimate and vehicle is delivered on time. · Acts as liaison between customers and technicians and manages the status of work orders. · Schedules service and repair appointments. · Operates computerized work order systems. · Engages in learning activities and coaching to improve their own abilities. · Shares potential opportunities or suggestions with the Service Manager to help the Automotive Service Centre be more profitable and to increase sales. · Complies with company, store and department policies and health & safety program and regulations. · Provides excellent customer service and ensures ongoing commitment to the needs of the customer and their vehicle. · Responds to customer inquiries in a timely manner, over the phone and in person. · Understands customer needs and provides them with a complete solution. · Shares ideas and suggestions to improve the customer experience in the Service Centre. · Manages customer concerns and problems promptly. · Deals with challenging situations in a professional manner. · Ensures a smooth flow of communication with customers during repairs or maintenance work. · Completes other tasks, as required. Job Types: Full-time, Permanent Pay: From $19.00 per hour Advantages: Dental care Employee assistance program Extended health care Life insurance In office parking Store discount Ability to commute/relocate: Nepean, ON K2J 4Y6: reliably commute or plan to relocate before starting work (required) Experience: retail floor: 1 year (preferred) Work Location: In person Apply on Kit Job: kitjob.ca/job/2pm71e