Receptionist/Administrative Assistant (Toronto)

Join our dance school in Leslieville Toronto to provide a warm welcome to the clients and directly support the Director, Dance Teachers, and other staff. JOB TITLE: Receptionist and Administrative Assistant (PART-TIME) THE JOB: This job is simple, but that doesn't mean it's easy. There are A LOT of "simple" tasks required to be completed at a relatively fast pace, so you will constantly be working and supporting the studio in some way. In this job position, you will: - Serve as the first point of contact for potential and existing clients in a welcoming, warm, and positive manner by providing a quick response to their questions, requests and inquiries. - Provide administrative support to the Director and Dance Instructors Daily by keeping records organized and constantly up to date. REPORTS TO: Director DUTIES AND RESPONSIBILITIES: Administrative support and daily responsibilities: - Keep records of potential clients' information in an orderly and organized manner while updating information and booking status frequently. - Ensure a timely follow-up to book in all potential clients as soon as possible/within the specified timeline. - Keep records of the existing clients' information in an orderly and organized manner across different platforms and keep these records up to date. - Ensure that existing clients are booked for private lessons, group lessons, and studio social dance parties/events. Follow up with inactive clients when required. - Keep records of the existing clients’ attendance (active, inactive) and update activity reports daily. - Keep the booking system neat, organized and updated in a timely manner as soon as changes are made. - Record the number of lessons booked for the current week, the number potential client lessons/appointments booked for the current week, the number of inactive students in the current week, and more - Record clients’ exams scores and create reports. Front desk duties and daily responsibilities: - Serve as the first point of contact for potential and existing clients and guests by answering about 30 calls and 25 emails according to Access Ballroom’s guidelines and training in a timely manner. - Call & Email to Book potential clients for trial lessons/consultations within the time frame specified in the Access Ballroom’s training guidelines. - Facilitate gift certificate sales, single private lesson sales and dance package sales when the trial lesson/consultation is not required or booked. - Make approximately 50-100 calls a day to follow up on the potential clients that have already requested information but haven't been booked yet. - Book existing clients for lessons upon request via the online scheduling software (Acuity). - Greet everyone who walks into the studio (potential clients, existing clients, and guests) in a welcoming, friendly and positive manner. - Welcome potential clients to the studio when they arrive for their appointment and set them up before the trial lesson/consultation begins. - Accept payments using the POS machine QUALIFICATIONS: - Excellent verbal communication skills and phone etiquette knowledge - Excellent writing skills - Great attention to details and critical thinking - Must be fluent in English - 1 year of customer service experience - 1 year of administrative and receptionist experience - 1 year of sales experience is an asset - Exceptional interpersonal skills, sense of tact and diplomacy - Proficient in MS Word, Excel, Google sheets/docs - Passion for or interest in dance is an asset - Rapid correct typing skills - Secondary school education; College or University diploma is preferred HOURS: - Part-Time: 21 hours a week - Required to work on weekends (Saturday and Sunday, 11am-7pm) - Required to work 1 weekday (Fri) 2:00pm-9:00pm - Have an hour break to eat and recharge TRAINING: - Will be provided during working hours Job Type: Full-time Pay: From $21.00 per hour Benefits - Company events Experience: - Call center: 1 year (preferred) - Sales: 2 years (preferred) Language: - English (required) Work Location: In person Apply on Kit Job: kitjob.ca/job/2oqvzq